You never get your money back even if the product doesn't work. And at some point you don't get any feedback from support at all. This borders on fraud. And negative reviews about a product are suppressed.
I can only advise anyone not to buy anything there that they haven't had a chance to try out properly. They provide me with outdated 10 years old theme 1. They refused to give money back, since the theme was delivered. But the theme is not working theme. You cannot build good e-commerce website on it. They are scamers who don't take responsibility for what crap they are provide. I had a problem with addicting text modules and other modules within the power plugin, but they were super patient and persisting in helping solve my problem.
I am very grateful for your patience and kindness. I would literally provide 0 stars if I could. I purchased a template, waited a week and still have got nowhere! The template was not in functional Order and I'm expected to sit here and wait til it is and on that grounds I'm being refused by the manager for my money back. Do yourselves a favour and do not get pulled in by this pathetic excuse of a company. You will regret it. Tip for consumers: Avoid this site at all costs, they keep your money regardless if your entitled to a full refund.
Never again. I bought one of the themes on their site but it ended up never being updated. Not even once! Very frustrating. I am not one to leave bad reviews. I am a business owner and understand they can hurt. I was completely lied to by the sales rep. I was told many lies to buy. The website was built by someone who didn't understand english very well. I asked to fix and could not communicate due to language barrier. The seo I bought on top was not even started 3 weeks in so I said to cancel.
I had to hire someone to clean up their mess. It was a disaster! Tip for consumers: Beware. Only buy for template. Do not have them build website it will be nightmare. They don't care about you, they don't answer questions, responses come in hours or more, especially avoid Tyler Lyndale - etalon of incompetence. Tip for consumers: SCAM. I purchased the package that includes the theme, development and installation to upgrade my current website.
Apparently, the project team does not work US hours. The back and forth email and things being lost in translation was unbearable. I had to finish the content and I ask template to publish the site. Well they published it maintenance mode and my old website and the new website went down.
This impacted my business as the website was down for almost 24 hours. I tried to reach template monster customer service. What Customer service? I will be reaching out to some consumer agency to report this fraud of a company. Maybe their templates are good, but they lie about everything. They upsold me to buy their all-in-one package to install everything.
Promised 5 business days. Then after 2 weeks almost nothing happened. Then they started feeding me with standard lame 'this-is-all-due-to-covid' excuses. I asked for a refund, they didn't give it to me saying they wanted a second chance to do it right.
Now I regret giving them the second chance, because nothing has changed. Products used: All-in-one installation package. The template I purchased was very nice, as well as the initial contact. She failed to follow my multiple emails regarding my so called "Ready-To-Go" site.
She pretty much told me she was not doing six pages, which I never asked her to do. But, keep in mind, it was a Ready-To-Go site. Initially I was told that they would complete the pages per my request. Moving forward, she left all foreign language on the site and my site was published.
Oops, my site was live with a language I had no idea and pages left unmanaged. So, I would do just that and resend.
Bottom line my site was never completed. I was going to pay someone else to just right the wrong of Template Monster, but thought it would be best to let them fix there mistakes. I paid it and figured be done with it once my site was correct. The person who worked my site the second time around was great, I even wanted to tip him for his commitment to service the offer was never excepted.
Bottom line, I would not use them again. There are many other companies out there building Ready-To-Go sites and relationships who will be getting my business in the future. The lack of communication between client and project managers minimal, sometimes making it difficult to provide quality service. It would benefit all if the project managers can be human, like asking questions from their expertise in order to fulfill the need of the client the first time.
Share the errors they see, etc. I trusted Template Monster to do my site because I saw how creative and nice their site was to attract me and many others and trusted they would do right by me as a consumer. Hello Bennette, Thank you for your feedback. Please accept our apologies for any inconveniences. According to our data, you were in touch With your project manager in the ticket JER and it seems everything was fine. Feel free to reopen that ticket if any further assistance is required.
Your project manager will be more than glad to assist you! Just note that any changes will be made only within the service you have purchased. Any additional changes Should be paid separately. Creators, beware -- stay away from TemplateMonster unless you like wasting your own time. The response is almost always to reject for nonsensical reasons like "wrong category'" ie.
They rejected a mockup bundle I submitted to the "Product Mockup" category saying it should go in "Graphics", which makes no sense. This kind of UX design is blatantly disrespectful of creators' time and efforts.
When I reached out to TemplateMonster support about this onerous submission process, they responded by just confirming this was the only option: "Unfortunately, if your products were rejected with the reason 'Resubmit the product to another category' you should upload it from scratch as there is no possible change the category.
Don't waste your time with Template Monster; there are many far superior alternatives for online creative marketplaces. Tip for consumers: Stay away from Template Monster. After months of going back and forward changing programmers they refused to refund me for web sitye building services.
I had two horrible programmers that barely understood English or directions. At the end after several times that I complaint they refused to give me back my full refund claiming work was done. Nothing was done but a few images in a screenshot that they did right after I asked for my money back. Horrible service be ware! Sometimes it was weeks before an edit was performed. By then I usually figured out how to do most of it myself.
I still haven't launched the site publicly because the logo and menu's got dropped from the Front Page and it's been two months since I purchased the package. The site was super slow and they refused to admit it was their template, blaming my hosting server.
I have two other sites on the same server drive and they run super fast. Enable auto login on this browser and speed through checkout every time.
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