Maryland medicaid provider manual 2013




















If you have questions please contact our Life and Health Complaint Unit at If you are a consumer, please see our consumer section for help. If you are looking for a provider in your health plan network, contact your insurance company or HMO.

It applies to health policies issued in Maryland by insurers, nonprofit health services plans, health maintenance organizations, Medicaid managed care organizations, and the Medicaid mental health administrative serviced organization carriers. It also does not apply to self-funded benefit plans offered b employers, where the insurer provides only administrative services. If a claim is not clean or is in dispute, notice stating the specific information required to process the claim must be sent within 30 days.

Interest is required to be paid along with late claim payments. For a detailed understanding of the law, you should read the statute and regulations. To file a complaint about a possible violation of the Prompt Pay law, you can use our online system. If you have multiple complaints about the same carrier, please provide a representative sample of no more than ten claims. Include the date of service, date of submission, how it was submitted electronic or paper , and a copy of the claim form and member identification card, if available.

If additional information was requested by the carrier, include the claim number, and the date of re-submission. In general, a carrier is limited to six months from the date a claim is paid to retroactively deny the claim.

If the retroactive denial is due to fraud or miscoding, there is no time limit for the denial. In a case involving a coordination of benefits, you have six months to file the claim with the primary carrier.

A carrier can reimburse itself by reducing future payments owed to a provider if the carrier provides timely notice of the retroactive denial. The statute deals with multiple aspects of how carriers contract with providers for participation on a provider panel.

If a carrier proceeds with processing the application, the carrier has days after the date of the notice to accept or reject the provider for participation and send notice of the decision. If an application is incomplete, the carrier must return the application within 10 days.

A carrier may not request information that is not part of the uniform credentialing form. CAQH online form has been designated as the uniform credentialing form. It is always best to consult with an attorney if you have questions relating to signing a provider panel contract. To file a complaint about credentialing delays or problems, you can use our online system. Money: Set up a budget and learn about taxes. Housing: Understand and compare housing options.

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